Increasing System Reliability

The reliability of an electronic system can be enhanced by implementing a preventative maintenance regimen.

Some electronics work – until they don’t, offering few clues as to the potential point of a future failure. Most systems, however, do benefit from a periodic assessment. They may operate with fewer moving parts than machinery, but they provide visible clues of any deterioration. Subtle changes in their operational performance provide indicators for a future failure….where the consequences may be disastrous…and entirely avoidable.

A regimen of periodical assessment with structured documentation provides the benchmark of operational performance. Any spending can be minimised and the ultimate cost of ownership managed more effectively. When a replacement is due it is required as a result of incremental analysis, rather than the reactive result of dealing with any operational crisis.

Maintenance

Discuss your requirements with our Service Manager and see what options exist to help share the responsibility for the reliability of your electronic system.

Service Call (Do & Charge)

Call or Email
The best way to request a service call is to be email us. The email is distributed to our service team and will be promptly attended too. If your request is URGENT and you need to speak to someone please call our office on 9244 4420. Our out of hours service is only available to maintenance customers or existing customers. We will confirm via email if we can provide a compliant offer, meet your time frame or provide a suitable solution.
New Customer
If you are a new customer, we will need to capture some details initially about your system, site specific contact details, WHS requirements and the type of systems you need us to service. We will provide you with an email reply with instruction on what to do and what information we need.
Upfront Payment
If you don’t have an account with us or only need occasional service from us we may request payment upfront for our service call and 1 hour of our technician’s time before we can attend site.
Schedule a Time
A member of our service team will contact you via email or telephone to coordinate a convenient time to attend and carry out your service. Our technicians are scheduled based on priority and next available. We endeavour to meet your time requests but cannot guarantee this. We offer guaranteed service level times for customer with a maintenance agreement in place but system critical failures are prioritised for all customers.
Technician Notification
You will be notified via SMS or telephone that a technician has commence travel to your site.
Call or Email
New Customer
Upfront Payment
Schedule a Time
Technician Notification